2.Shipping
insurance is automatically added to all orders. We are not responsible for loss
or damage that occurs in transit. If transit damage is noted on arrival you
must notify us immediately so we can file a claim with the carrier.
Your satisfaction is our primary concern and we'll do all we can to help
you. When the insurance claim is paid we will replace the item(s), or refund if we deem necessary.
3.A 10%
restocking charge will be made to cover handling of all goods returned that are not wanted. Shipping and handling charges are not refundable.
4.Returns:
Call us for a Return Authorization number. All return shipments must be
authorized and have the RA# written on the OUTSIDE of the shipping box, or we will
refuse the package. The return must reach us within two weeks (ten business days) of the
day our tracking information shows you received it, or we will refuse the
package. A returned item must reach us in the same condition as when it left
here (unworn, unaltered, unwashed, not scuffed, not bent, not dented, etc.) or
we will send it back to you. DO NOT WRITE ON THE ORIGINAL PACKAGING or we will refuse the package.
5.All
clothing, fabric, ribbon and custom made items are not refundable and all such
sales are final, and the order will not be canceled or refunded since we begin preparing for your order immediately upon receipt.
6.No refunds
will be made after 59 days for any reason.Any payments made will be retained on your account as store credit.
7.If you
believe any item is defective, write or call, or email, us BEFORE you return it and describe
the problem as fully as you can - a return may not be necessary. We will replace a defective item. Our phone number is (440) 934-1819 and emailqmg@oh.rr.com
8.Sorry, we
will not ship anything C.O.D. The returned check fee is $35.00.
9. CREDIT CARD PROCESSING FEES WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES, SINCE YOUR CREDIT CARD COMPANY WILL NOT REFUND FEES TO US. WE ARE NO LONGER ABLE TO GIVE 100% REFUNDS ON CANCELED ORDERS, OR ITEMS, DUE TO CREDIT CARD PROCESSING FEES. 3% WILL BE WITHHELD FROM ALL CANCELLATIONS FOR DOMESTIC ORDERS AND 5% FROM ALL INTERNATIONAL ORDERS.
10. We reserve the right to substitute items for similar items if necessary.
