Terms & Conditions

1. Prices may increase at any time.

2. Shipping insurance is automatically added to all orders. We are not responsible for loss or damage that occurs in transit. If transit damage is noted on arrival you must notify us immediately so we can file a claim with the carrier. Your satisfaction is our primary concern and we'll do all we can to help you. When the insurance claim is paid we will replace the item(s), or refund if we deem necessary.

3. A 10% restocking charge will be made to cover handling of all goods returned that are not wanted. Shipping and handling charges are not refundable.

4. Returns: Call us for a Return Authorization number. All return shipments must be authorized and have the RA# written on the OUTSIDE of the shipping box, or we will refuse the package. The return must reach us within two weeks (ten business days) of the day our tracking information shows you received it, or we will refuse the package. A returned item must reach us in the same condition as when it left here (unworn, unaltered, unwashed, not scuffed, not bent, not dented, etc.) or we will send it back to you. DO NOT WRITE ON THE ORIGINAL PACKAGING or we will refuse the package.

5. All clothing, fabric, ribbon and custom made items are not refundable and all such sales are final, and the order will not be canceled or refunded since we begin preparing for your order immediately upon receipt.

6. No refunds will be made after 59 days for any reason. Any payments made will be retained on your account as store credit.

7. If you believe any item is defective, write or call, or email, us BEFORE you return it and describe the problem as fully as you can - a return may not be necessary. We will replace a defective item. Our phone number is (440) 934-1819 and email qmg@oh.rr.com

8. Sorry, we will not ship anything C.O.D. The returned check fee is $35.00.

9. CREDIT CARD PROCESSING FEES WILL NOT BE REFUNDED UNDER ANY CIRCUMSTANCES, SINCE YOUR CREDIT CARD COMPANY WILL NOT REFUND FEES TO US. WE ARE NO LONGER ABLE TO GIVE 100% REFUNDS ON CANCELED ORDERS, OR ITEMS, DUE TO CREDIT CARD PROCESSING FEES. 3% WILL BE WITHHELD FROM ALL CANCELLATIONS FOR DOMESTIC ORDERS AND 5% FROM ALL INTERNATIONAL ORDERS.

10. We reserve the right to substitute items for similar items if necessary.

11. If you order an item that is temporarily unavailable, we will generally wait until your order can be shipped complete, due to the very high cost of postage, rather than having two or more shipments. This can cause longer delivery times, sometimes a month or more, before your order is shipped. Sometimes, at our discretion, we will send two or more boxes and invoice for the additional postage needed.

12. Shipping is estimated at the time of checkout. We do not know your exact postage until your order is packaged and weighed. In most cases we partially refund postage but sometimes we will send an invoice for additional postage.